COMMUNICATION & HOSPITALITY MENTOR
In today's saturated world no one can promote your business better than a happy customer, who becomes a repeat customer & spreads the word through word of mouth.
My role is to help organizations and businesses provide a more positive and memorable customer experience along with
fine-tuning and improving services, operations & profitability.
One size does not fit all.
Through training seminars and workshops I have created, I'll teach you and your team how to improve customer experience that is unique and individual to them.
LIST OF SERVICES
SEMINARS FOR BUSINESSES
& ORGANIZATIONS
Managment Communication Seminar
Bridging the Cultural
Gap Seminar
Communication, Service & Hospitality Seminar
About Me
My name is Mali Lev, and I began my professional journey in the food and beverage industry in New York City. There, I worked my way through every position in the field, from busser, to server and bartender, to shift manager and eventually general manager at well known, high-profile restaurants. Throughout this time, I steadily advanced while earning a degree in Advertising Marketing and Communications, which I completed with honors.
For five years, I served as the Service and Training Manager at Pastis, an iconic, high volume New York bistro. I then continued as an opening manager at Commerce, and later as VP of Operations and Service Manager at Buddakan NYC.
After 14 years in New York, I returned to Israel with the goal of bringing the knowledge, standards, and management approaches I developed abroad into the Tel Aviv restaurant scene.
Since returning, I have managed leading restaurants in Israel, and for the past decade I have been working as a restaurant consultant. I specialize in staff training for service and sales, building operational structures, improving organizational management, menu writing and translation into English, all rooted in creating a unique, personal, and memorable hospitality experience.
In addition to my work in restaurants and hospitality, I am also part of the teaching staff at Bishulim culinary school, where I teach Food Cost courses to culinary and pastry students.
CLIENTS
Schools
Hotels
Restaurants & Food Operations
Organizations
