COMMUNICATION & HOSPITALITY MENTOR
In today's saturated world no one can promote your business better than a happy customer, who becomes a repeat customer & spreads the word through word of mouth.
My role is to help organizations and businesses provide a more positive and memorable customer experience along with
fine-tuning and improving services, operations & profitability.
One size does not fit all.
Through training seminars and workshops I have created, I'll teach you and your team how to improve customer experience that is unique and individual to them.
LIST OF SERVICES
SEMINARS FOR BUSINESSES
& ORGANIZATIONS
Managment Communication Seminar
Bridging the Cultural
Gap Seminar
Communication, Service & Hospitality Seminar
About Me
I'm Mali Lev & i started my restaurant career in NYC working my way up the ladder as a busser, server, bartender to shift manager at various upscale restaurants, while studying for my degree in Advertising, Marketing and Communications. After graduating Magna Cum Laude I realized my passions lay in the hospitality world.
I was able to fine-tune my management skills as the Service Director at Pastis, one of NYC's busiest and most iconic restaurants, where I was responsible for the training of the entire service staff. After 5 years at Pastis, I moved on to become the Opening General Manager at Commerce NYC and later the Assistant General Manager and Service Director at Buddakan NYC.
After 14 years in NYC I moved back to Israel bringing the hosting, service, management techniques & approaches I mastered to TLV restaurants & hotels.
In the last decade, I have consulted for various restaurants, hotels & organizations across the world focusing on everything from new openings to fine-tuning already established opperations. My expertise includes management training and orientation, staff training and sales, restaurant organization, creating operational manuals, menu writing and translation. All with an emphasis on the importance of creating a memorable experience through hosting.
CLIENTS
Hotels
Restaurants & Food Operations
Organizations
